Shipping and Delivery Policy
Last Updated: May 15, 2025
1. Introduction
At Q Cards, operated by QALAR MEDIA, we aim to provide reliable and efficient delivery services for our customers. This policy outlines our shipping methods, delivery timelines, and related terms.
2. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Custom vCard designs may require additional processing time.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-10 business days.
- Express Shipping: Estimated delivery within 2-5 business days.
- International Shipping: Delivery times vary based on destination and customs clearance.
4. Shipping Fees
- Shipping costs are calculated at checkout based on location and shipping method.
- Free shipping may be available for select orders or promotions.
5. Order Tracking
- Customers will receive a tracking number via email once the order is shipped.
- Tracking updates can be accessed through our website or the carrier’s tracking system.
6. Delivery Issues
If you experience any delivery issues, please contact support@qalarmedia.com
within 7 days of the expected delivery date.
7. International Shipping & Customs
- International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
- Delays due to customs processing are beyond our control.
8. Lost or Damaged Shipments
- If an order is lost or arrives damaged, customers must report the issue within 7 days of delivery.
- We will work with the carrier to resolve the issue or provide a replacement if applicable.
9. Changes to This Policy
We may update this policy periodically. Continued use of our services after updates constitutes acceptance of the revised terms.
10. Contact Information
For inquiries regarding shipping and delivery, contact us at: 📧 support@qalarmedia.com